We have a totally transparent charging policy coupled with an exceptional service guarantee. Put simply, if we can’t fix your PC or Laptop issue we do not charge.
Our minimum charge is £40 which includes the first hour on site thereafter we charge £7.50 per additional 15 minutes. Our maximum charge is £120 plus any parts.
Approximately 50% of our jobs are completed within one hour. 45% of our problem solving jobs are completed within two hours the remaining 5% being completed within 3 hours (assumes a fix is possible).
If spares/parts/upgrades are requested/needed we will provide a quote for you in advance to agree the appropriate costs.
We also offer hardware/software configuration services for which we charge £30 per hour. Fixed price quotes will always be provided in advance for these type of services.